For any information or question, our customer service is at your disposal. You can contact us by email : firstname.lastname@example.org.
The duration of the guarantee comes into effect in the date of purchase of the device, justified by the presentation of the corresponding invoice.
The guarantee is cancelled by rights if an intervention on the device was executed by an unapproved person by the company A2O Distribution.
All the breakdowns ensuing from an abnormal use of the device, the request or the not appropriate manipulation, the shock even not visible, are excluded from the service of guarantee.
The wear of the organs of functioning, normal for the usage, is also excluded from the limits of guarantees.
The expenses of return will be taken care by the customer (except exceptional case).
The conditions of the after-sales service are imposed by the builders. The conditions of repair and consideration under guarantee are not dependent on our will but decided by the builders. The A2O Distribution AFTER-SALES SERVICE DEPARTMENT is just intermediary with the centres approved by the builders. The duration of the guarantee, if it exists there, is clarified on the fact sheet of the article. It covers details and expenses of hand of work if it is clarified on this description.
No product must have returned to us without a preliminary agreement of a responsible for A2O Distribution and the obtaining of a number of returns. ROBOT-ADVANCE.COM will refuse any return which will have been made except the procedure.
Every return must be more accompanied with a copy of the invoice of origin and with a mail summarizing the problem noticed as well as your precise coordinates for return or any contact.
ROBOT-ADVANCE.COM takes care of the expenses of return only in zones covered by the normal deliveries (see Chapter 8 GCS). So, a customer who will have taken his product abroad or in FRENCH OVERSEAS DEPARTMENT TOM will have to, to make the guarantee practice, have an intermediary in Metropolitan France or in one of the quoted countries higher.
To obtain the agreement of return, please contact us by mail on email@example.com.